Refund policy

Refund and Return Policy

1. Digital Nature of Products

All products offered by Deyko, including but not limited to sound kits, sample packs, drum kits, MIDI files, and beats, are delivered as digital downloads. Due to the irrevocable nature of digital assets, once a purchase is completed and the download link is issued or accessed, the product is considered "used."

2. No Refund Policy

All sales are final. Deyko does not offer refunds, returns, or exchanges under any circumstances. By completing your purchase at checkout, you acknowledge and agree that:

  • You waive any "right of withdrawal" or "cooling-off period" provided by local consumer laws once the download process has begun.

  • The digital nature of the goods makes them ineligible for return or "restocking."

  • You have reviewed the product descriptions and audio demos provided to ensure the product meets your requirements before purchasing.

3. Non-Returnable Items

As a digital-only marketplace, no items sold on this platform (except from custom beats) are eligible for return. We do not accept "returns" of files, as digital content cannot be physically or virtually "returned" to our inventory once accessed by the purchaser.

4. Refunds ONLY for CUSTOM BEATS

The license fee paid is considered refundable after the initial payment and before the first draft is delivered. Once the Producer has delivered the first draft of the work to the Licensee, the License Fee is deemed fully earned by the Producer and the Licensee shall no longer be eligible for any refund, partial or full. Any request for cancellation prior to the delivery of the first draft shall be subject to the Producer's discretion and may be subject to a processing fee to cover administrative costs (30% of the License Fee).

5. Technical Support & Corrupt Files

While all sales are final, we are committed to the quality of our sound architecture. If you encounter a technical issue (e.g., a corrupt file or a broken download link), we will not issue a refund, but we will provide technical support to resolve the issue.

  • If a file is proven to be corrupt, Deyko will issue a replacement link for the same product within [24-48] hours of the reported issue.

  • Please contact our support team at contact@deykoshop.com with your order number and a description of the technical error.

6. Fraud and Unauthorized Charges

Deyko is not responsible for unauthorized purchases. We recommend that customers maintain secure account credentials and use protected payment methods. Any fraudulent chargebacks will result in the permanent termination of the customer's account and a ban from the Deyko platform.

7. Acceptance of Terms

By clicking "Purchase" or "Complete Order," you signify that you have read, understood, and agreed to this No Refund Policy.